Privacy, Cookie, and GDPR Compliance Policy

Effective Date: 25th October 2024

At Dreamscape Whispers, accessible from https://dreamscapewhispers.com, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and outlines your rights as a user. It also details our use of cookies and how you can manage them.

1. Information We Collect

We may collect personal data from you in the following circumstances:

  • When you sign up for our newsletter
  • When you make a purchase
  • When you contact us via forms or email
  • When you browse our website

Types of Personal Data Collected:

  • Name
  • Email address
  • Mailing address
  • Payment information (collected securely through third-party payment processors)
  • IP address and browsing data via cookies

We also collect non-personally identifiable information such as browser type, language preference, and the date and time of each visitor request.

2. How We Use Your Information

We use the personal data we collect for:

  • Processing orders and providing services
  • Sending newsletters and marketing communications (with your consent)
  • Responding to your inquiries
  • Improving our website and services through analytics
  • Complying with legal obligations

We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing Personal Data

We process your personal data based on:

  • Consent: When you have given us clear permission to process your data (e.g., signing up for the newsletter).
  • Contractual Necessity: To fulfill a contract with you (e.g., processing an order).
  • Legal Obligation: To comply with legal requirements (e.g., tax reporting).
  • Legitimate Interests: To improve our services, provided that your rights and freedoms are not infringed.

4. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You may request access to the personal data we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You may request that we delete your personal data, subject to certain legal obligations.
  • Right to Restrict Processing: You may request restriction of how we process your data.
  • Right to Data Portability: You may request to receive your personal data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
  • Right to Withdraw Consent: You may withdraw consent for processing your data at any time.

To exercise any of these rights, please contact us. We will respond within 30 days.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

6. Cookies

Dreamscape Whispers uses cookies to enhance your experience and improve our website’s functionality. Cookies are small text files stored on your device that help us recognize your preferences and track how visitors use our site.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly.
  • Performance and Analytics Cookies: Help us understand how visitors interact with our website.
  • Functionality Cookies: Remember your preferences and enhance your experience.
  • Targeting and Advertising Cookies: Used to display relevant ads based on your interests.

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Managing Cookies in Your Browser:

7. Third-Party Services

We use trusted third-party service providers to help operate our website and conduct our business, such as payment processors, email marketing services, and analytics tools (e.g., Google Analytics). These third parties may process your data on our behalf, but they are contractually obligated to ensure your data is secure and to comply with GDPR.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

9. International Data Transfers

As we may be located outside the European Economic Area (EEA), your data may be transferred internationally, including to the United States. In such cases, we ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

10. Children’s Privacy

Dreamscape Whispers does not knowingly collect any personal data from children under the age of 13. If we become aware that a child under 13 has provided personal data, we will promptly delete that information.

11. Changes to This Policy

We may update this Privacy, Cookie, and GDPR Compliance Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns regarding this policy or how your data is handled, please contact us here.

You also have the right to file a complaint with your local data protection authority if you feel we have not addressed your concerns regarding your personal data.